Books which improve your English

Conditions of Use

1) General conditions

By placing an order in our shop, the customer agrees to and accepts these Terms and Conditions.

2) Ordering goods

We sell hig-quality products that help you learn or teach English language. We offer you the option to place an order almost in any country in the world at any time.
The subject of the contract between the seller and customer is only the goods stated in the order - invoice. Dimensions, weight and content are stated on our web pages during the ordering process.
We guarantee to deliver goods in perfect condition and in accordance with standard normns, rules and laws of the country we are based in - the Czech Republic, EU.
The customer bounds to provide all the information necessary for the goods shippment.

3) Order confirmation

The order is processed within 24 hours, the automated confirmation is sent by e-mail. In case of unclearness we will contact the customer as well.

4) Order cancellation

The customer can cancel any order for no reason within 12 hours from the time the order was made. In such a case, send us an e-mail with your name, order number and the name of the product which you wish to exclude from the order. The subject of this e-mail will be 'CANCEL'.

5) Shipping and packaging

All the products we offer on our web pages are in stock. These products are sent within 24 hours.
The shipping fee is related to the total weight of the order. Packaging is included. The detailed information about all fees can be found on our web page during the ordering process.

6) Warranty

If the customer is not happy with the purchased goods, they can return it within 14 days from the date of shipment in perfect condition, together with the receipt (invoice). CDs, DVDs, and CD-ROMs must be in their undamaged sealed packages.  After we receive the goods, we will only refund the price of the goods on customer's bank or PayPal account within 3 days from the date we receiveed the shipment. Shipping fees, fees connected with money transfers, and other fees will not be refunded.
In case of returning the goods back to us, please send an email to B-Books.cz.

We warrant to our customer that the ordered products will be free from defects in material and workmanship for a period of two years from the date of shipment.

EXCEPTIONS TO WARRANTY:

The Warranty set forth above does not cover defects, damage to the product caused by:

(1) shipping, or improper handling by others;
(2) improper storage, installation, maintenance or repair by others;
(3) abuse, abnormal use or accident;
(4) use for a purpose or in a manner for which the product was not intended.

The warranty period is 2 years and starts from the date of delivery. When the warranty is successfully claimed, the warranty period for the new goods is 2 years as well and starts from the delivery of the new goods.
Immediately after the customer finds a defect, they send us an e-mail with their name, shipping adress, order (invoice) number and the type of defect. After we receive this e-mail, we will contact the customer within 3 days and try to agree on the way of compensation, which can be:

- return of the goods and money refund
- return of the goods and exchange for another

If the customer decides to return the goods and get the money back, the customer is bound to return the goods within 14 days from the date when they received an e-mail from us to send the goods back. We will then refund the price of the goods within 14 days from the date when we receive the goods.
Similar steps are taken in case when the customer decides to exchange the defected goods for another one.
If the customer does not return the goods within the 14-day period, we consider it cancelled.

The customer agrees to these Terms and Conditions by confirming the order on our web pages.
If the customer finds any differences between the invoice and the delivered goods, or in case the invoice is missing, it is necessary to e-mail us immediately. Otherwise the customers takes risks that the warranty will not be valid.
The shipping costs are paid by the customer.

These Terms and Conditions are valid as of July 1, 2009. We reserv the right to change these Terms and Conditions without prior notice at any time.

Mgr. Jiri Brandecky
Pricni 507
79817 Smrzice
the Czech Republic, EU


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This internet shop is run by Mgr. Jiri Brandecky, Pricni 507, Smrzice, Czech Republic, ID: 64491536

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